Services

AI Development Company

Sentia is an AI software development company in Sydney, building software here since 2006. We build document AI, AI agents, chatbots and forecasting into the systems you already run.

Tell us about your project

The model is the easy part.

Process before model.

We start with the workflow, the data and the edge cases. Then we choose the right tool. Most AI projects go wrong before a line of code is written.

Built into the system.

Intelligence built into decision workflows, document pipelines and automations, not bolted on top, so it holds up when the data gets messy.

You always know where your budget is going.

AI projects can grow quickly if scope isn't managed tightly. We scope carefully, tell you when things change, and won't run experiments you don't need.

What we build

AI development services, built around your operation.

AI software development solutions for the work that slows your team down, each one built into the systems you already run.

Document AI that returns clean, usable data.

Invoice data extracted, validated and returned as clean JSON.

Document AI that returns clean, usable data.

Turn documents and PDFs into data your systems can act on. We extract what matters, check the output against what's expected, and flag anything uncertain before it reaches your systems. Most tools stop at extraction. The validation layer is what makes it reliable.

Explore document AI
Document AI and OCR

Extracts text and data from scanned documents, PDFs and handwritten forms.

Prompt engineering

Turns raw extraction into clean, validated output your systems can trust.

Structured output

Clean, structured data ready for your systems to act on.

Exception handling

Flags anything uncertain and routes it to a person.

AI agents that handle the routine work, and know when to stop.

Novated leasing claims, checked and approved without manual review.

AI agents that handle the routine work, and know when to stop.

Agents that verify, approve and escalate on their own, working across your systems and data without a person stepping in for every routine case. We set the rules they follow, the checks they run and the point where a person takes over. We're also the engineering partner behind Decidr's agentic AI operating system.

Explore AI agent development
AI agent development

Agents that work across your tools and data and handle routine cases on their own.

Automated decision rules

Sets up the logic that handles routine cases without manual review.

Real-time data checks

Verifies information against live records before a decision is made.

Full audit trail

Every automated decision recorded for review and compliance.

AI chatbots that do structured work, not just answer questions.

An AI assistant answering questions in plain conversation.

AI chatbots that do structured work, not just answer questions.

Chatbots and conversational AI that handle real tasks. Whether it's an assistant inside your product, a voice interface or a natural language search across your data, we build chatbots that connect to your systems and know when to hand off to a person.

Explore AI chatbot development
AI chatbot development

Chat agents that take people through intake, verification and data collection in plain conversation.

Intelligent search

Natural language search across your data that returns direct answers, not just links.

System integration

Connected to your back-end systems and data sources.

Human escalation

Hands off to a person when the conversation needs it.

Predictive models your operations can act on.

A two-week order forecast for a distribution business.

Predictive models your operations can act on.

Turn operational data into forecasts the business can act on. We build demand forecasting with supplier and inventory data, adjustable accuracy settings, and output that feeds straight into your operations. Not dashboards to look at, but decisions to make.

See our work
Demand forecasting

Predicts what your business will need before you run short.

Data integration

Pulls in supplier, inventory and logistics data for accurate forecasts.

Adjustable accuracy

Set confidence thresholds and allow manual overrides where needed.

Workflow output

Forecast results fed straight into your operations, not just a dashboard.

AI integration that fits what you already have.

An AI layer added to a product you already run.

AI integration that fits what you already have.

Add intelligence to an existing product or build it in from day one. We review what you already have, advise on what to build versus buy, roll it out gradually and monitor it once it's live. AI added where it makes a real difference.

Explore AI integration
AI integration

Add AI to software you already run, without rebuilding it.

Product and data audit

Reviews what you already have before recommending anything.

Build vs buy advice

An honest recommendation on what to build, buy or integrate.

Vibe coding review

AI-generated code cleaned up before it goes to production. Explore vibe coding review

We can help with...
AI IntegrationDocument AI & OCRVibe Coding Review

AI consulting: where AI fits, and where it doesn't

Start with the operation.

We look at how work actually moves through your business before we talk about technology, and find the steps that cost the most time and effort.

An honest data check.

We assess whether your data and systems are ready, and tell you plainly if they aren't. Orders, transactions and documents often hold more value than you think.

Pick by impact and feasibility.

We rank the candidates by what they'd save and how hard they are to build, so you start where the return is clearest.

A clear recommendation.

You get a recommendation with the reasoning behind it, including where AI isn't worth it. We're not tied to any platform, so the advice is independent.

The risk with AI usually isn't that it doesn't work. It's building the wrong thing. Been pitched an AI tool already? We'll evaluate it independently before you commit.

How an AI project runs

From the first look at your workflow to a system in production, with the AI proved on your own data before the full build.

Map the workflow.

We start with the process, the data and the edge cases, then agree what the AI needs to do and how we'll know it's working.

Prove it on your data.

A proof of concept on your real documents, records or conversations shows what works before you commit to the full build.

Build it into the system.

We build the AI into your workflows and systems, with validation, exception handling and a person in the loop where it matters.

Roll out and monitor.

We introduce it gradually, monitor it at every stage, and keep improving it once it's live. Support carries on from there.

Case study

Engineering an agentic AI operating system

Decidr is an AI operating system that automates decision-making and execution across a business's data, tools and teams. Sentia is its core engineering partner, building the autonomous workflow engine and the integration framework behind it in Ruby on Rails and React Native.

Read the Decidr case studyView all projects
Decidr

Decidr

Engineering the backbone for agentic, AI-driven organisations

Industry

Marketplace

What we build with

The tech we use.

AI & ML

  • AWS Bedrock
  • AWS Textract
  • Anthropic

Backend

  • Ruby on Rails
  • Python
  • PostgreSQL
  • Sidekiq
  • RESTful APIs

Infrastructure

  • AWS
  • AWS Lambda
  • Heroku
  • S3
  • Sentry
  • Cloudflare

Common questions

An AI development company designs and builds software that uses AI to do real work, such as reading documents, making routine decisions, forecasting demand or handling customer conversations. As a custom AI development company, Sentia builds the model and everything around it, from the data checks and integrations to the handoff to a person.

It depends on the workflow, the data and how much of the surrounding system needs building. We'll scope it with you and give you a detailed estimate before anything is built.

Yes. If you're not sure where AI fits, we start with your operation and your data, then recommend where AI is worth building and where it isn't. We can also evaluate AI tools you've been pitched, independently.

Yes. We review what you have, advise on what to build, buy or integrate, and add AI without rebuilding it. See AI integration. If the system around it needs building too, see custom software development.

We work with AWS Bedrock, AWS Textract, Anthropic and OpenAI models, and choose the tool after we understand the workflow, not before. We're not tied to one platform.

We design for it. Anything uncertain is flagged and routed to a person, every automated decision is recorded, and we test against real data, edge cases included, before it goes live.

Yes. Sentia is an AI development company in Australia, based in Sydney and building software here since 2006. Our Zagreb team adds delivery capacity.

Yes. Sentia can provide a mutual NDA that protects your IP and ours.